7 Best ServiceNow Alternative in 2024
This article lists and describes some of the best ServiceNow alternatives for free in 2024 that will allow you to get the most out of various AI services, products, and solutions.
Service Now is a major cloud-based platform that delivers a variety of IT service management (ITSM) solutions that are geared to meet the needs of organizations of varying sizes. Service Now provides a complete suite that includes modules that are devoted to significant aspects of information technology operations, such as knowledge management, change management, issue management, and incident management.
Nevertheless, it is essential to take into consideration that Service Now ITSM, which serves as the primary point of comparison, brings both its own advantages and disadvantages to the table. Let’s look into both possibilities in great depth in order to make it easier to make an educated choice and find the alternatives to Service Now that is the most appropriate.
After doing an analysis of the benefits and drawbacks of this platform, you may have determined that there are many reasons to investigate other ServiceNow alternatives.
Understand that you are not restricted to a particular tool. This is a vital realization. You, as an IT manager, have the ability to investigate other solutions that provide expanded functions. On the other hand, there are several primary considerations that you must keep in mind.
So, focusing on the same virtue, let’s analyze some of the best alternatives to Service Now.
List of the Top 7 Platforms: Alternative to ServiceNow
In the coming sections of this guide, you will find a list of the top 7 ServiceNow alternatives. You are suggested to go through the entire list one at a time and then pick the platform that suits your requirements the best.
1. Zendesk
Price of the Platform:
There are three different levels of Zendesk’s billing system: Team, Professional, and Enterprise. This is one of the best ServiceNow alternatives as it bills on a monthly basis per agent. About $15, $45, and $89 are the prices for each one. Despite the fact that at first look this would seem to be reasonably inexpensive, the truth is that things are a little bit more complicated.
What’s Best?
One of the features that we really like about Zendesk as one of the service now competitors is the built-in routing logic that it has. In order to send tickets to the proper agent based on abilities, availability, and other factors, we are able to conveniently establish individualized rules. You may even employ artificial intelligence chatbots to obtain the information we need to assign problems in a smooth manner.
Furthermore:
As you may have guessed from the name, this ServiceNow free alternative is yet another platform that focuses mostly on the functionality of service desks and ticketing systems. However, in comparison to some of the other tools that we have examined, it places a bit more emphasis on providing assistance to the outside world.
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2. Freshdesk
Price of the Platform:
Subsequent to this, there are three paid levels, which are referred to as Growth, Pro, and Enterprise, and they are billed on a monthly basis or per agent. This is amongst the best ServiceNow alternatives that cost around $12, $35, and $60 for each platform individually. This is a highly scalable approach that offers a lot of great functionality on more affordable tiers, such as bespoke SSL and email servers. Additional features include a lot of remarkable functionality.
What’s Best?
This alternative to ServiceNow is particularly useful for teams who are looking for a contemporary and effective service desk platform that requires little setup. Straight out of the box, it functions really well, and it requires far less setup than some of the other platforms that we would need.
Furthermore:
The range of functionality that it provides is not as extensive as that of other bigger IT service management systems; yet, it is an excellent option to Service Now for teams who have a special need for a sophisticated and contemporary service desk application. Additionally, Freshdesk is a participant in the IT service management area that is relatively recent. A cloud-based, off-the-shelf platform for IT ticketing and service desks is what it is specifically. So, as far as tools like ServiceNow are concerned, this is a viable choice.
3. Salesforce Service Cloud
Price of the Platform:
Licenses for Salesforce Service Cloud (a viable name on this ServiceNow alternatives list) are available in four different monthly per-user tiers: Starter, Professional, Enterprise, and Unlimited. With a price tag of $25, $80, $165, and $330, each of them also comes with its own set of limitations on the features that it offers.
What’s Best?
The strong connectivity that this, viable option amongst the Service Now competitors, has with the larger Salesforce ecosystem is one of the most compelling selling features of this product from Salesforce. This might be a highly cost-effective solution for your larger team if they are already using Salesforce, which is one of the most popular customer relationship management tools now available on the market.
Furthermore:
SalesForce is one of the best ServiceNow alternatives that is essentially a customer relationship management (CRM) solution that focuses on providing service management, but it also provides wide capabilities, notably in the areas of asset management, end-user support, and service management. When it comes to the customer relationship market, the term Salesforce is the one that is most often linked. Service Cloud is the company’s entry into the information technology service management sector.
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4. Zluri
Price of the Platform:
Due to the fact that Zluri’s price is extremely configurable, you will need to visit the company’s official website in order to get information about the pricing structure of this smart addition to the list of the best ServiceNow alternatives.
What’s Best?
Employee App Store (EAS) is a solution that was developed by this alternative to ServiceNow with the intention of improving the productivity of the company by minimizing the amount of time that employees have to wait for approvals from IT. Due to the fact that Zluri’s self-service platform simplifies your workflow and provides your staff with easy access to essential applications, you will no longer have to deal with complicated ticketing systems.
Furthermore:
Zluri is able to improve the process of IT Service Management (ITSM), which enables IT teams to achieve their service delivery goals and increases employee satisfaction by decreasing the amount of time that employees have to wait for permission or authorization. Hence, making it one of the best and most trusted among the ServiceNow similar tools.
5. Jira
Price of the Platform:
This is one of the few ServiceNow alternatives that charge for paid tiers on a per-agent basis, and we provide reductions as the number of users increases. For the sake of instance, the Standard tier charges $17.65 per agent per month, supposing that we have 75 agents. With the same pricing structure, the Premium tier costs $44.27 per month.
What’s Best?
The streamlined and unified experiences that Jira provides for service delivery are a significant contributor to the platform’s widespread adoption, and this is true for both end users and agents (unlike some Service Now competitors). Conversational ticketing allows agents to monitor all of the information they want in one spot, drawing in data from messaging applications, service level agreements (SLAs), customer relationship management systems (CRMS), and other sources.
Furthermore:
As fared to other ServiceNow alternatives, within the IT service management (ITSM) sector, Atlassian’s product is the Jira Service Desk. Despite the fact that it is a little bit more recent than Service Now or BMC Helix, Jira has managed to secure a significant portion of the market since its inception in 2013.
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6. Helix of the BMC
Price of the Platform:
BMC does not make price information available to the general public, unlike ServiceNow alternatives. All licenses, on the other hand, are offered on a bespoke basis, with consideration given to factors such as the number of users, the functions that are needed, the support arrangements, and other factors, as well as whether we acquire directly or via a configuration partner.
What’s Best?
It is Helix’s mission to maximize efficiency within information technology teams. In particular, this alternative to ServiceNow provides some of the most outstanding artificial intelligence and machine learning capabilities in the IT service management market. These skills provide teams with the ability to intelligently allocate resources, anticipate future demands, and recognize risks and threats.
Furthermore:
As is the case with Service Now and some of ServiceNow alternatives, Helix provides a broad variety of capabilities under a centralized platform that is highly customizable. These features include service desk management, support ticketing, incident management, asset management, change management, DevOps, and more. Additionally, BMC Helix is most likely the most direct and similar rival to Service Now.
7. Budibase
Price of the Platform:
With the Premium tier charging $50 per month for creators and $5 per month for end-users, the straightforward and clear pricing approach makes it easy to estimate how much your IT service management (ITSM) solutions will cost. This makes this platform an affordable name in this list of the best ServiceNow alternatives.
What’s Best?
Budibase, unlike other Service Now competitors, is the leader in the low-code field for providing support for external data. In order to facilitate the querying of relational databases, NoSQL tools, Google Sheets, APIs, and other applications from inside your apps, we provide specialized connectors. Budibase functions as a proxy to query data from the outside world, but it does not store the data itself.
Furthermore:
Budibase is amongst one of the few ServiceNow alternatives open source that’s low-code and gives information technology teams the ability to transform data into action. Building bespoke IT service management systems has never been easier than it is now, thanks to features such as wide support for external data, auto-generated user interfaces, optional self-hosting, flexible role-based access control, free single sign-on, and more.
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Which Alternatives to Service Now Are Actually the Best?: Conclusion
Despite the fact that Service Now provides a number of capabilities, it is vital to investigate other options that are more closely aligned with the objectives of your particular organization. Your team should be able to achieve greatness with the help of the best IT service management platform, regardless of whether you are looking for powerful automation capabilities, strong reporting functionality, or an interface that is easy to use. This is where the ServiceNow alternatives come in.
When it comes to the smooth operation of any firm, the selection of the most suitable IT Service Management (ITSM) solution stands out as an essential factor. When it comes to IT managers who place a high priority on efficiency, scalability, and seamless integration, exploring alternatives to Service Now may open up new options.
Conduct a thorough analysis of each of the ServiceNow alternatives, taking into account both its advantages and disadvantages, in order to arrive at a conclusion that is well-informed and effective in managing and optimizing your information technology infrastructure. Be mindful of the fact that the decision you make now will have a substantial influence on the future resilience and agility of the information technology service operations of your firm. So, choose an alternative to ServiceNow wisely.
